Field Force Automation

Phân Tích Và Đánh Giá Ứng Dụng Android: Field Force Automation, Được Phát Triển Bởi aforeserve.com. Được Liệt Kê Trong Danh Mục Du Lịch Và Địa Phương. Phiên Bản Hiện Tại Là 2.6, Được Cập Nhật Vào Ngày 27/05/2022 . Theo Đánh Giá Của Người Dùng Trên Google Play: Field Force Automation. Đạt Được Hơn 9 Ngàn Cài Đặt. Field Force Automation Hiện Có Đánh Giá 81, Xếp Hạng Trung Bình 3.1 Sao

Field Force Automation, or FIFA is an automated process to monitor, streamline and manage field support operations.
• Real time update against the complaint
• Better capture of working performed by the field engineer
• Faster response to the customer against his complaints
• Better call management by the field force, reflecting better SBD and closure of the complaint with in SLA timeline
• With all details of the complaint listed, field engineer can better diagnose and serve against the complaint he is attending
• Efficiency/productivity of the field force can be obtained based on their daily working through the tool
• Improve in communication between the field force and its regional center
• With Punch In report, the regional team has a better understanding of which engineers are active in a given day, thus leading to call assignment to the available field engineers
• Making conveyance gets easier as details are already captured, thus enabling field engineer to submit fast, and enabling SDMs to check and approve quickly.

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