Field Force Automation

Android App Analysis and Review: Field Force Automation, Developed by aforeserve.com. Listed in Travel & local Category. Current Version Is 2.6, Updated On 27/05/2022 . According to users reviews on Google Play: Field Force Automation. Achieved Over 9 thousand Installs. Field Force Automation Currently Has 81 Reviews, Average Rating 3.1 Stars

Field Force Automation, or FIFA is an automated process to monitor, streamline and manage field support operations.
• Real time update against the complaint
• Better capture of working performed by the field engineer
• Faster response to the customer against his complaints
• Better call management by the field force, reflecting better SBD and closure of the complaint with in SLA timeline
• With all details of the complaint listed, field engineer can better diagnose and serve against the complaint he is attending
• Efficiency/productivity of the field force can be obtained based on their daily working through the tool
• Improve in communication between the field force and its regional center
• With Punch In report, the regional team has a better understanding of which engineers are active in a given day, thus leading to call assignment to the available field engineers
• Making conveyance gets easier as details are already captured, thus enabling field engineer to submit fast, and enabling SDMs to check and approve quickly.

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