MobileSupport for SAMSUNG

Android App Analysis and Review: MobileSupport for SAMSUNG, Developed by RSUPPORT Co., Ltd.. Listed in Productivity Category. Current Version Is 7.2.0.445, Updated On 23/03/2023 . According to users reviews on Google Play: MobileSupport for SAMSUNG. Achieved Over 153 thousand Installs. MobileSupport for SAMSUNG Currently Has 441 Reviews, Average Rating 3.7 Stars

Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.

[Key Features]

1. Screen Control
View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.

2. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.

3. Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.

4. Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.

[Receiving Mobile Device Support - Customers]

1. Download, install, and then launch the ‘MobileSupport’ application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.

* Recommended OS : 4.0 ~ 4.1

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